How Knowledge Management Makes Chatbots Better

According to a recent study, 40% of millennials claim to use chatbots on a daily basis. This astounding number highlights the importance of AI technology in the commercial world. However, chatbots are inherently limited. These programs are only as smart as the rules and algorithms used in their creation.

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How AI Empowers Your Chatbots

Chatbots are quickly becoming an essential part of delivering customer service. According to a study by IT experts Spiceworks, up to 40% of businesses with 500 or more employees will have active chatbot or AI assistants by the end of 2019. These businesses have discovered the incredible benefits of using AI-related technology in their daily tasks. The right system improves customer interactions without investing in expensive overhead like manpower and training.

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Save 10 Hours per Month with these 7 Productivity Tips



Information Overload is a funny thing. We can all relate to it because it annoys each and every one of us. I’m willing to bet that in the past month, 90% of the people reading this have clenched their fists, thrown their arms into the sky, and shouted “WHERE THE $&@# IS ________!?” Or at least you thought about it. That’s because the inability to locate something – typically information – is one of the most common byproducts of Information Overload.

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Why We’re Launching on Product Hunt

On September 27th 2017, Shelf is launching its knowledge sharing solution on Product Hunt. For all of you who are new to Shelf, we offer a content sharing platform that helps distributed teams organize, declutter, and instantly find their most important resources in one place.

Why are we so interested in helping distributed teams? Because our startup was distributed from the beginning. Since Day 1, we’ve had offices in different parts of the world, and the use of web technologies and cloud platforms is baked into our company DNA. But it goes even deeper than that. Even before Shelf came into existence, the founding team spent years working in similar setups and building knowledge management platforms. We developed everything from SharePoint sites to custom portals, and the feedback from end users was always the same. They found them to be too complex, visually unappealing, and the most frequent comment of all was that it’s really hard to find stuff.

These are the experiences we drew from when creating Shelf. We said to ourselves, “Enough is enough. We’re going to create a better, cheaper, easier way to share the things that are most important to distributed teams.” But we didn’t try to solve this problem on our own. We set out to understand the science behind good organizing; we consulted with Harvard Business School librarians, knowledge management gurus, change management experts, and information architects. The combination of our first-hand experiences and this deep domain expertise allowed us to build something that is truly easy-to-use, affordable, and that actually gets the job done. We’re excited to share it with the world!

Shelf is certainly not the first technology to focus on improving the knowledge sharing experience. There are platforms like SharePoint and Atlassian’s Confluence that also offer solutions, but we take a different approach. First off, Shelf offers a much more powerful search engine that lets users search inside of documents and images and filter by tags, badges, location, and exact dates. This means that you can always find what you’re looking for when you need it.

Second, Shelf allows you to organize all kinds of information in a single location. Valuable content exists in many different formats – YouTube videos, PDFs, blog posts, cloud-based documents, LinkedIn profiles, and the list goes on. At Shelf, we think you shouldn’t have to jump from digital space to digital space to find what you’re looking for.  We offer a single place to organize all your different resources so important stuff doesn’t get lost or buried.

Sharing Shelf on Product Hunt is an exciting moment for us. Yes, it will be nice to raise our company profile and bring new visitors to the site but the most exciting thing will be to see what the practitioners in the community have to say. Our guess is that a lot of these folks have experience working as part of a distributed team. The challenge of finding important content when you need it is becoming universal at this point, so it will be great to hear what’s working and what isn’t from this passionate community of technologists.

In light of this, we’re happy to announce that we’re offering a 25% discount to everyone in the Product Hunt community who signs up before 11:59PM PST on September 28th. The best part about this promo is that Shelf is already free to use for up to four people. This means that you and your coworkers can take the time to you need to check out the product, decide if it suits your larger knowledge sharing needs, and if you decide that it does, your 25% discount will be there, waiting for you!

Thanks to everyone who helped make this happen, and thank you in advance to the PH community for the warm welcome!


Sedarius, Tobias, Colin, and the rest of the Shelf Team

Shelf CEO’s Article Featured on Fast Company

Sedarius Perrotta’s column featured on Fast Company’s Home Page.

Everyone on the team was extremely excited to see our CEO’s article featured on the home page of Fast Company this past weekend! In this column, Sedarius Perrotta talks about how the month he spent living with the Tucano tribe of the Amazon forever shaped his career and helped guide him on his entrepreneurial journey.

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Shelf’s Collaborative Web Clipper Featured on the Google Chrome Store!

Shelf’s Collaborative Web Clipper Featured in Chrome Store!

Over the course of the past week, the Shelf Collaborative Web Clipper (CWC) was featured on the home page of the Extensions section of the Google Chrome Store.

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User Stories: Knowledge Sharing Across a Global Community

The Shelf User Stories series is meant to help prospective users understand why different businesses and organizations have chosen to use Shelf. In this interview with Kate Elci, Program Director at the International Peace and Security Institute (IPSI), she explains how Shelf evolved from being a tool to manage content for the organization’s staff to a knowledge hub for it’s 500+ program participants and alumni.

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Is it Time to Consider Migrating to Google Apps?

Shelf’s Ask the Expert interview series explores a variety issues that impact workplace productivity. In this interview with Michael Spadaro, CEO of Profound Cloud, Shelf Founder Colin Kennedy picks Michael’s brain on migrating from on prem IT infrastructure to the cloud, with a particular focus on Google Apps. Michael touches on a number of topics including: 1) indications that it’s time seriously consider migrating to the cloud, 2) best practices for implementing this IT transition, and specific things to keep in mind when moving to from on prem to Google Apps.

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Shelf User Stories: A Library for the Organization’s Best Information

The Shelf User Stories series is meant to help prospective users understand why different businesses and organizations have chosen to use Shelf. In this interview with Pol Stafford, Nerd-in-Chief at Partners in School Innovation, we learn about the process Pol and the team at Partners went through to identify to right web application for their resource library.

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Shelf User Stories: Lesson Planning and Knowledge Sharing in a Classroom Setting

The Shelf User Stories series is meant to help prospective users understand why different groups and organizations have chosen to use Shelf. In this interview with Carolyn Feenaghty, a Special Education Teacher for the New York City Department of Education, we talk about how Shelf helps streamline various day-to-day tasks such as lesson planning and knowledge sharing with teaching assistants and the parents of special needs students.

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