According to a recent study, 40% of millennials claim to use chatbots on a daily basis. This astounding number highlights the importance of AI technology in the commercial world. However, chatbots are inherently limited. These programs are only as smart as the rules and algorithms used in their creation.
Chatbots are quickly becoming an essential part of delivering customer service. According to a study by IT experts Spiceworks, up to 40% of businesses with 500 or more employees will have active chatbot or AI assistants by the end of 2019. These businesses have discovered the incredible benefits of using AI-related technology in their daily tasks. The right system improves customer interactions without investing in expensive overhead like manpower and training.