The new year is a great time to set goals for the upcoming year. But what is the most important thing to work on, especially when it comes to managing a contact center? While some issues are constant, each year brings with it a new set of priorities to consider, and the biggest contact center challenges and priorities for 2019 are no different.
There are so many different priorities for contact center managers to focus on at any given point in time that it can be difficult to know where to start or spend your energy and effort. It’s especially important to know what areas will provide the most benefit to your contact center as you create your plan for 2019.
Based on a study by the Contact Center Pipeline, we put together a few highlights of the challenges and priorities your fellow contact centers are working on during 2019.
To learn more about how Shelf can help you to meet your 2019 goals, request a demo.
Information Overload is a funny thing. We can all relate to it because it annoys each and every one of us. I’m willing to bet that in the past month, 90% of the people reading this have clenched their fists, thrown their arms into the sky, and shouted “WHERE THE $&@# IS ________!?” Or at least you thought about it. That’s because the inability to locate something – typically information – is one of the most common byproducts of Information Overload.
We’ve all been there. You’ve made your coffee, checked your email, scanned the news and now you’re ready to start working. You’re in the zone and can feel the cogs of creativity churning away. You are a powerhouse of efficiency. Continue reading “The Real Cost of Task Switching?”
Libraries, though they have evolved over time, are still an integral part of the curation of information. Over thousands of years to the present day, they have remained a place that houses a collection of information for people to reference. Despite how they vary, there are some universalities that remain the same.
Shelf’s Ask the Expert interview series explores a variety issues that impact workplace productivity. In this interview with Michael Spadaro, CEO of Profound Cloud, Shelf Founder Colin Kennedy picks Michael’s brain on migrating from on prem IT infrastructure to the cloud, with a particular focus on Google Apps. Michael touches on a number of topics including: 1) indications that it’s time seriously consider migrating to the cloud, 2) best practices for implementing this IT transition, and specific things to keep in mind when moving to from on prem to Google Apps.