We know that your company’s search can’t work just like Google. To counterbalance its inability to crawl the web and learn from the 100s of criteria generated by 3.5 billion people, you need a platform that supplements and complements Findability with other Browse & Discover best practices. It’s by leveraging these best practices that you’re able to get your company’s file search engine closer to the power of a World Wide Web search like Google. Continue reading “Qualities of an Incredible File Search Engine”
Knowledge Management without Faceted Search is a Huge Lost Opportunity
According to MOZ State of Search Behavior Report 2017, 34% of searches are abandoned because users didn’t find what they were looking for.
Additionally, the average worker spends almost ⅕ of their time—an entire working day per week—attempting to locate the information they already have. Continue reading “Knowledge Management without Faceted Search is a Huge Lost Opportunity”
Why Knowledge Management must include Tags
How do you find what you need? What’s the best way to organize your content? Where should I put this? How do I find that?
You’re not the only one asking these questions, and there’s a ton of money at stake in the answers. About $31.5 billion to be exact. Continue reading “Why Knowledge Management must include Tags”