Capterra by Gartner Awarded Shelf for the “Best Ease of Use” and the “Best Value”


New York, NY, April 15th, 2019 –Today, Shelf announced that it was awarded “Best Ease of Use” from Capterra, which lists an array of Knowledge Management tools reviewed by real customers. Capterra which is owned and operated by Gartner is, one of the best-known software review sites, connects businesses with software that improves their operations.

“For too long, knowledge management software has been viewed as expensive, clunky, and hard to deploy and maintain. Shelf set out to change this paradigm with a solution that is intuitive, highly searchable, and effortless to administer. We’re thrilled to be recognized as best in class for Ease of Use by our users and the experts at Capterra because it reinforces many of the key principles that drive our product.” said Sedarius Tekara Perrotta, Shelf’s Head of Innovation.

Shelf also received Capterra’s “Best Value” for its robust performance and affordable price points. In fact, the software company has many positive comments and a 5 out of 5 ratings from 44 industry professionals.

“I have been impressed with the ease and simplicity of the product. Our team transitioned pretty fast and adopted Shelf as a primary source for documentation. The support team is very helpful and responsive when it comes to questions that we have. We really like the product and foresee it having a long life with us.” said Tony Hunt, the Service Desk Manager at Apple Federal Credit Union.

The Shelf Knowledge Management Platform distinguishes itself with a suite of features that were built specifically for the contact center. Pinpoint search capabilities, the ability to map knowledge articles to an IVR, robust analytics, and other AI-enabled features generate uncommon value for Shelf’s customers.

About Shelf

Shelf is an AI-enabled knowledge management platform and self-service platform, designed to help teams manage and organize their most important content. By reimagining how knowledge flows and connects in companies large and small, Shelf allows users to access key information quickly and effortlessly wherever it may be. Shelf provides automated maintenance, advanced analytics, and the best search in the industry. Shelf recently was rated #1 out of 500 companies for best ease of use and best value from both Gartner company’s Capterra and Software Advice.

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